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Free pilot50 tickets answered, no integration

Support that feels human.Powered by AI.

We answer and resolve your tickets in minutes, in your brand's voice. When a case needs a person, a person steps in.

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Works with Freshdesk, Zendesk, Intercom, HubSpot and more.

Example ticket, animated. Fictional data.
Ticket #48213 · Subscriptionexample
Maria · customerfrustrated
I was charged twice this month and I still can't log in. This is the third time I'm writing.
OtiumCX agent · draft

Hi Maria, I'm really sorry, that's not the experience you deserve. I can see the duplicate charge from the 3rd: reply “yes” and I'll refund it right away. I've already sent a new login link to your email, and I'll keep this ticket open until you're back in.

Approved & sent ✓

Works with the helpdesk you already use

Everything your queue needs. Nothing it doesn't.

We build it, run it and tune it. Your team keeps the final word.

MORE THAN REPLIES

It resolves the case. It doesn’t just answer it.

A support agent that can act on the account, with the same rules your team follows.

  • Refunds

    Finds the charge, offers the refund and executes it only after the customer says yes.

  • Cancellations

    Cancels now or at the end of the period, and confirms the customer won’t be billed again.

  • Access & devices

    Sends a new login link or one-time code, and frees up devices when the limit is reached.

  • Account fixes

    Corrects location, plan or profile details so the customer can watch, play or log in again.

Guardrails, built in

  • Never executes a refund without an explicit “yes”.
  • A do-not-reply list for customers only a person should answer.
  • Daily limits and a stop button your team controls.
  • What it can’t solve is set aside for a person, who can leave a note for the bot’s next reply.
Animated example. Fictional data.
Ticket #48240Animated example. Fictional data.
Daniel · customer
I don’t use the subscription anymore. Please cancel it and refund today’s charge.
Plan · OtiumCX agent
  1. 01Cancel subscription✓ donewaiting for the customer’s yespending
  2. 02Refund $14.99 · Nov 3✓ donewaiting for the customer’s yespending
  3. 03Confirm by email✓ donewaiting for the customer’s yespending
Daniel · customer
Yes, please.

A CLEAN QUEUE

Your team only sees what needs a person.

Before anyone opens a ticket, the noise is already gone.

THE PRODUCT

Full visibility, from the agent to the director.

Everything the AI does lands in one panel your team and your managers can read at a glance.

Example dashboard. Fictional data.

HOW IT WORKS

From connected to calm in five steps.

You move to the next step only when you're ready.

  1. 01

    Connect

    We plug into your helpdesk: Freshdesk, Zendesk, Intercom, HubSpot and more. No migration.

  2. 02

    Learn your tone

    We study your past replies, macros and policies until it sounds like you.

  3. 03

    Shadow mode

    It answers your real queue in parallel and sends nothing. You compare its replies with your team’s.

  4. 04

    Draft mode

    Every reply waits for your team’s approval. Edit, approve, send.

  5. 05

    Autopilot

    When you trust it, it answers on its own and hands what needs a human to the right person.

And it gets better every week

  1. 01Your team corrects or closes a case
  2. 02It becomes a learned example
  3. 03Every change is tested blind against the current version
  4. 04It goes live only if it wins

BEFORE / AFTER

Same ticket. Two very different answers.

A fictional ticket, answered by a generic bot and by OtiumCX.

Customer wrote

“Hi, I cancelled my plan last week but I was charged again today. Can you fix this? I'm pretty annoyed.”

GENERIC BOT

Thank you for contacting us. Your request has been received. For billing questions, please visit our Help Center. Ticket status: Pending.

Cold · Doesn't solve it · Customer writes again

OTIUMCX

Hi Daniel, you're right to be annoyed, and I'm sorry. Your cancellation went through on the 12th, so today's charge shouldn't have happened. I've refunded it in full (3–5 business days) and confirmed you won't be billed again. Anything else, just reply here.

Warm · Resolved · One reply

TEAM

The people behind your replies.

OtiumCX is a family business. When you work with us, you talk directly to the people who built the product and run it every day.

“We treat your customers the way we'd want our own family treated.”

WHY “OTIUM”

Business means “no calm.” We give it back.

The Romans called it otium: calm time for what truly mattered. The word for business, negotium, literally means “without otium.”

OtiumCX exists to give support teams their calm back. AI handles the repetitive work. Your people focus on what needs a human.

Your customers get answers. Your team gets its calm back.

otiumcx.yml
agent:
  tone: "your brand, not a robot"
  actions: [refund, cancel, access]
  mode: shadow -> draft -> autopilot
  escalation: human_when_it_matters
team:
  gets_back: otium

Send us 50 anonymized tickets. See how we'd answer them.

FREE PILOT

50

tickets · free

  • 50 of your tickets, anonymized
  • Our replies next to your team’s
  • Or shadow mode on your live queue
  • No cost, no commitment
Start the free pilot(opens in a new tab)Book a demo

No cost, no integration, no commitment. You get our replies next to yours and decide with real examples. Rather use your live queue? We run it in shadow mode: it answers in parallel and sends nothing.

FAQ

Questions we hear often.

How do you handle data security and privacy?

We only access what's needed to answer tickets, through your helpdesk's official integrations, and the pilot works with anonymized tickets. [Security details pending: encryption, data retention, DPA]

How long does implementation take?

We connect to your helpdesk and start in draft mode quickly, without migrations or engineering work on your side. We'll give you a concrete timeline in the demo, based on your setup.

What happens if the AI gets something wrong?

In shadow and draft mode, nothing reaches the customer without your team’s approval. On autopilot, it only answers the cases it’s confident about and sets everything else aside for a person. Every correction becomes an example it learns from, and every change is tested before it goes live.

Which helpdesks do you support?

Freshdesk, Zendesk, Intercom, HubSpot, Help Scout, Zoho Desk, Gorgias, Salesforce and Front. Using something else? Tell us and we’ll connect it.

How does pricing work?

[Pricing pending]

CONTACT

Let's talk about your queue.

Tell us a bit about your team and we'll get back to you shortly.

Location
Based in [PAÍS] · Working globally
Hours
[Mon–Fri, 9:00–18:00 (time zone)]

Fewer tickets in the queue.More calm on the team.

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